FireFlightLog
FireFlightLog

Terms & Conditions

Effective: 19 May 2026

These terms govern your use of FireFlightLog (“FireFlightLog”, “we”, “us”, “our”), a subscription software platform for digital flight logbooks, qualification tracking, and allowance generation, used by Australian aerial firefighting and emergency-services organisations. By accessing the website or signing in to the application, you agree to these terms.

1. Acceptance & eligibility

By using FireFlightLog you confirm that you are at least 18 years old and that you are an authorised representative or employee of an organisation that subscribes to the service. If you do not agree to these terms, you must not use the platform.

2. The service

FireFlightLog is a business-to-business subscription platform. We provide tools for recording flights, managing qualifications, generating allowance documentation, and maintaining auditable records. The service is provided on an “as-is” and “as-available” basis. We may add, change, or remove features over time to improve the platform.

3. Accounts & access

  • Onboarding is invite-only. Your organisation’s administrator issues invitations and controls who has access.
  • One account per person. You are responsible for keeping your password and credentials secure and for all activity carried out under your account.
  • Notify your organisation administrator and us at admin@fireflightlog.com.au immediately if you suspect unauthorised access.
  • Your organisation administrator manages seat limits, role assignments (administrator or member), and removal of access when personnel leave.

4. Customer responsibilities

Where your organisation is the subscribing customer, it remains responsible for:

  • Ensuring that personnel granted access are authorised to use the platform and that their use is lawful.
  • The accuracy and completeness of data entered into the platform.
  • Compliance with any agency-specific or operational data-handling rules that apply to its work.
  • Maintaining its own backup or operational copies of records that are critical to safety or legal compliance.
  • Communicating these terms to its personnel.

5. Acceptable use

You must not, and must not permit anyone else to:

  • Reverse engineer, decompile, or attempt to extract the source code of the platform.
  • Scrape, crawl, or use automated tools to access the platform other than through documented integration points.
  • Probe, scan, or test the security of the platform without our prior written consent.
  • Share credentials, attempt to access another user’s account, or impersonate another person.
  • Upload material that is unlawful, infringing, defamatory, malicious, or that contains viruses or other harmful code.
  • Use the platform in a way that interferes with other customers’ use of it.

6. Data ownership

Your organisation owns the data it enters into FireFlightLog — including flight logs, qualification records, uploaded attachments, allowance templates, and the generated allowance documents derived from them. You grant FireFlightLog a limited, non-exclusive licence to host, transmit, back up, and process that data solely to deliver and support the service.

7. Intellectual property

The FireFlightLog software, branding, user interface, platform code, and underlying know-how remain the property of FireFlightLog. We licence the platform to your organisation for use during the subscription term. You must not reproduce, redistribute, resell, or sub-licence the platform, in whole or in part, except as expressly permitted by these terms.

8. Service availability & support

We aim to provide the platform on a best-effort availability basis. Planned maintenance will be communicated to your organisation administrator where reasonably practicable. FireFlightLog does not currently offer a contractual uptime guarantee. Support requests should be directed to admin@fireflightlog.com.au.

9. Fees, billing & taxes

Fees, billing cycles, and payment terms are agreed separately between FireFlightLog and your organisation in writing (typically by order form or invoice). Refunds are at FireFlightLog’s discretion, except where statutory rights under the Australian Consumer Law (ACL) apply — those rights are preserved and nothing in these terms excludes them.

10. Suspension & termination

Either party may terminate the subscription in accordance with the underlying agreement between the parties. We may suspend access immediately if we reasonably believe there is a material security risk, non-payment, or a material breach of these terms. On termination, your organisation will have a 30-day window to export its data via the platform’s export tools. After that window, data is purged in accordance with the retention schedule set out in our Privacy Policy, except where retention is required by law or by the audit-log retention period below.

11. Audit log immutability

Changes to flight logs, qualifications, allowances, members, and invitations are captured in an append-only audit log to support a CASA/ATSB-aligned chain of custody. You acknowledge that those audit entries cannot be edited or deleted within their retention period, even at your organisation’s request. This applies regardless of account closure during the retention window.

12. Limitation of liability

FireFlightLog is a record-keeping and administrative platform. Operational, safety, and regulatory decisions remain the responsibility of the customer organisation and its accountable personnel. To the maximum extent permitted by law, FireFlightLog’s aggregate liability arising out of or in connection with the service is limited to the fees paid by the customer organisation to FireFlightLog in the 12 months preceding the event giving rise to the claim. Nothing in these terms excludes or limits any liability that cannot lawfully be excluded or limited, including liability under the Australian Consumer Law.

13. Indemnity

The customer organisation will indemnify FireFlightLog against losses, claims, and costs arising from its misuse of the platform, its breach of these terms, or any unlawful or infringing data entered into the platform by its personnel.

14. Changes to the service & to these terms

We may update the platform and these terms from time to time. Material changes to the terms will be communicated to your organisation administrator. Continued use of the platform after the effective date of an update constitutes acceptance of the updated terms.

15. Third-party links

The website and the application may link to third-party resources. FireFlightLog does not endorse and is not responsible for the content, availability, or practices of third-party sites or services.

16. Australian Consumer Law

Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot be excluded, restricted, or modified under the Australian Consumer Law or other applicable Australian law.

17. Governing law & jurisdiction

These terms are governed by the laws of Western Australia and the Commonwealth of Australia. The parties submit to the exclusive jurisdiction of the courts of Western Australia for any dispute arising under or in connection with these terms.

18. Contact

Questions about these terms should be sent to admin@fireflightlog.com.au.